# got error " I recommend reaching out to Firebase Studio support for further assistance."

**URL:** <https://community.firebasestudio.dev/t/got-error-i-recommend-reaching-out-to-firebase-studio-support-for-further-assistance/17917>\
**Category:** General\
**Tags:** troubleshooting\
**Created:** [August 7, 2025, 11:51am UTC](https://community.firebasestudio.dev/t/got-error-i-recommend-reaching-out-to-firebase-studio-support-for-further-assistance/17917 "2025-08-07T11:51:28Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![Shyam\_vemuri](https://sea2.discourse-cdn.com/flex002/user_avatar/community.firebasestudio.dev/shyam_vemuri/32/6348_2.png) [@Shyam\_vemuri](https://community.firebasestudio.dev/u/Shyam_vemuri)\
**Post date:** [August 7, 2025, 11:51am UTC](https://community.firebasestudio.dev/t/got-error-i-recommend-reaching-out-to-firebase-studio-support-for-further-assistance/17917/1 "2025-08-07T11:51:28Z")

</div>

We’ve tried several steps to get the preview working:

1. Ensured the correct command and port variable were used in `.idx/dev.nix`.

2. Set the `targetPort` to 5173 in `.idx/dev.nix`.

3. Set the `hostname` to `0.0.0.0` in `vite.config.js`.

The Vite development server is consistently starting and reporting that it’s ready on `http://localhost:5173/`. This indicates that the application itself is running as expected.

Since we’ve configured the environment and the application to work with Firebase Studio’s preview, and the server is confirmed to be running, the issue might be with how Firebase Studio is handling the preview internally.

At this point, I recommend reaching out to Firebase Studio support for further assistance. They can investigate why the preview isn’t rendering despite the server being accessible and correctly configured from the application and environment standpoints.