I’ve been dealing with this for a week now, and I don’t know how much longer I should wait. I’ve already submitted two reports to support, but I still haven’t received a solution. Is there any progress on this? Did other people who had the same problem get a solution?
Welcome to our club, my friend. 
Same for me, 9 days and i’ve been redirected to 3 different agents that will work on my issue 
I lost the hope.