If you are unable to access your workspace

[RandomUser110]

Is Android Studio Cloud going to be paid? At least make it free for existing users

[Nathanqb]

Like others, I have been having access issues related to “suspicious activity.” I submitted my initial ticket five days ago, and I still haven’t received a response.

Project Number: 357125643780

[RandomUser110]

I have a error about android studio cloud being down

[Vitaliy_B]

Project Number: 446902344409

The paradox is that while I cannot open the workspace directly, it works perfectly if I connect through a VPN.

Even more telling, my VPN is also connected to a Florida endpoint, which is my current location. This strongly suggests the issue is tied to specific network paths or IP blocks, not the geographical region. Hope this helps the team.

[Junqi_Bei]

hi Kirupa
Hope you are well,

Android Studio stopped 10days already, could you advice how can we request to export data from Project. As we already submit support ticket also issuetracker but still no feedback till now. 10 days, we are difficaut to move forward our project. Finally, we would only request export data, can help, please

I could only share my ticket of Issuetracker, coz Support Help no ticket logged

Google Issue Tracker

[sang0920]

File the ticket as the main thread says about your problem. They may help you.

[Junqi_Bei]

yes, I did muti-times, but only received automatci reply from system, no one talk to me.

[Matheus_Baeta]

Hi Kirupa,

I’ve been experiencing an issue for a few weeks now and unfortunately haven’t been able to get any support resolution, even after opening multiple tickets.

I sent you a direct message with more details, including the ticket numbers that haven’t received a response.

Could you please help me take a look or escalate this internally? I’d really appreciate your assistance.

[kirupa]

Sorry about the delay here. I have flagged this for our internal team to look into, and we are working as fast as we can here.

[Colin_Firth]

Please solve my problem: Case 10369276 in gmail

[Freeman_V365]

Just submitted my ticket, thanks. Same problem as others. Firebase Studio won’t load my projects.

[Dang_Khoa_Tran]

Hi Kirupa,
When I used this workspace at 17:00 (UTC +7) on August 1st, I suddenly got disconnected, so I tried restarting and reconnecting but unfortunately it didn’t work and I got this message, and it’s still like that until now
My workspace ID: khoabug-67305293

Thank for support.

[Carlos_Guerrero]

I am experiencing this exact issue right now. I am trying to access a shared workspace. IT was working fine and then two days ago the issue started happening. I get the pulsing logo. Do you have any idea what is happening?