Sorry for the workspace interruptions, everyone. We have experienced a massive surge in traffic and are working as quickly as we can to help address the capacity issues. If you are running into this issue and are unable to access your workspace, please file a support ticket to ensure we are able to look at it quickly:
I know losing access to your project is frustrating. We are working as quickly as we can to restore the service.
@kirupa Hi, I have sent a support ticket almost 5 days ago and I still didn’t recieve any response would you please help me solve this issue as I need to continue working on my project.
I keep having this issue on all my workspaces:
Error opening workspace: We’ve detected suspicious activity on one of your workspaces. Please contact support for further assistance
If it helps those are my projects IDs.
They are on a Google workspace business account. My personal projects are on my Gmail and they are working fine.
Well I had recieved a response regarding this issue and I have provided all required information in reply to that mail so how much time can it take to resolve this issue ?
@kirupa thanks for the update, I’ve raised support ticket 2days ago ,also submitted issuetracker below, but still no reponse so far, I was request export data and email to me, could you help to follow it up.
Thanks for sharing! Please do make sure you all have also submitted a support ticket with the same details. That will help us prioritize appropriately.
Can I make a request that when ya’ll communicate back to us for the support request; that you include what we submitted on the form? Since responses are taking a couple of days and we’re fast moving, its extremely hard to remember exactly what we said or what the issue was; especially if we have submitted mutliple tickets.
hello @kirupa is there any updates on resolving the service disruption for Firebase studio specifically around the workspace not loading issue? I have filed a service ticket per your ask here. But it looks like it would be several days before we can get an answer. Will I be able to get access to my workspace anytime soon? I can share with you my case number if you need for unblocking.
Looking forward to your support. Btw, I will say this - I am so hooked to this IDX now that I feel completely lost without it. So that is a plus!
hello @kirupa Can you help solve the problem with the link below? We have all been waiting for a long time! Can you at least give an official response?
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